This year marks a number of milestones in my life; 40 years around the sun, 15 years married, and my 20th year as a TELUS Mobility client. My relationship with myself, my husband, and my cell phone has seen many changes, and much growth. In honor of my longest relationship to date I thought I’d share with you my cellular journey.
Being a single woman in her 20’s when cell phones were new, and only used to call people (what!) I really didn’t think that I needed a cell phone, but I could see their value if you were stranded by the side of the road. As my first car was a 1979 Chevrolet Monte Carlo, when an opportunity came up to take over the rate plan of a co-worker who was leaving the country I thought, why not. She made it worth my while and I stepped into the world of mobile communication. Little did I know what a life changing step that would turn out to be.
In those first few years the only time I used my phone was to call AMA when I locked my keys in my car, which let’s be honest, was fairly often. I’m sure it was a running joke with the tow truck drivers how often and, oh all the places, I’d lock my keys in my car. My cell phone, a lovely Nokia was never something I used, but I liked the security it offered when on the road. Making calls wasn’t cheap, and I horded my minutes like they were gold.
The phones I had in those early years were non-descript, typically the cheapest available, but functional. That changed when I upgraded to the Motorola RAZR. Oh how I loved that phone. It was pink, it took pictures, and I could connect to the internet with it. Suddenly I had an easier way to share photos from my life with my friends in Yahoo Groups. I could even text with it, but seeing as almost no one I knew had phones at that time, it was mostly a one sided conversation.
I managed to hang onto the RAZR for about 6 months before losing it. Oh the joys of baby brain. I’m sure it will turn up one day in an old purse. Luckily for me TELUS provided me with a basic, but reliable, replacement telephone until my plan was up for renewal again. Since the replacement phone was just functional, it went back to being something we took with us in emergencies, but never really used.
Enter the world of blogging and online media madness in the 2000’s. I oohed and ahhed as online friends upgraded their phones to the new “smartphones” and wistfully planned what I would do with one if I were ever to win a lottery.
I’m almost a little ashamed to admit it, but I only really jumped into the smartphone market in the past 5 years when a lucky twitter win landed a pink and perfect Blackberry into my hands. The Blackberry Pearl wasn’t the iPhone I had been dreaming of, but it was a darn sight better than the basic Nokia number that was collecting dust in the diaper bag. It quickly got me hooked on being tapped into the internet 24/7.
In 2012 I was invited as an online media outlet to attend We Day, an amazing and heartwarming TELUS sponsored event. For me that was my final leap into mobile technology with the gift of a Samsung Galaxy S3. Oh How I loved the images, and status updates I could share with that phone. Since then I have upgraded a couple of times, and eagerly await the announcements of the next great phone (as long as it has an amazing camera).
Some may wonder why on earth I stayed with the same cellular provider for 20 years. Wasn’t I ever curious about other rate plans, and providers? The answer is yes, of course. As a budget conscious person I need to make sure that what I am spending has value and is a smart investment. My mama didn’t raise no fool. Over the years I looked into switching over when my rate plan came up for renewal. The fact is no one could ever provide me with as good a rate, or better customer service so I happily renewed my plans, often choosing to upgrade my phones at the same time.
TELUS’s commitment to service is demonstrated in everything they do. They listen to the real needs of our customers and continually find ways to improve, making us #1 in customer service of any national communications provider. I love that if I have a question or an issue I can hop onto twitter and get the help I need. It’s perfect for someone like me who doesn’t particularly like talking on phones, as odd as that is.
In addition to that when I do get a new phone I can visit a TELUS Learning Centre and get a complimentary one-on-one session that helps me get the most out of my devices. They can help with everything from setting up email and Wi-Fi, to integrating accessories like fitness trackers and setting up a connected home or car.
Not only that, but TELUS helps me take care of my family online by providing a valuable resource in TELUS Wise. Whether its teaching kids how to recognize and intervene in cases of Cyberbullying, managing our digital footprints, or helping the seniors in our lives navigate this online space, I know that the advice they offer is well researched and effective.
I really could go on and on about why I have loved TELUS over the past 20 years, but the future is so much more exciting. From smart phones, to smart homes I know that TELUS will be in the forefront of innovation. I can’t wait to see where the next 20 years takes us.
This post isn’t sponsored, TELUS did however generously offer me some amazing connected technology to giveaway. To find your chance to enter get connected with my social channels and watch for the upcoming giveaways –Instagram, Facebook, YouTube, Twitter. Then sign up for email updates so you don’t miss my post on how TELUS is taking us into the future (and another great giveaway).